Privacy Policy
This Privacy Policy explains how Orchestra Whisper ("the Site," "we," "us," or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from our Site.
Collection of Personal Information
When you visit the Site, we automatically collect certain information about your device, your interaction with the Site, and necessary data to process your purchases. We may also gather additional information if you contact us for customer support. Any data capable of identifying an individual is referred to as "Personal Information."
Device Information
Examples Collected: Browser version, IP address, time zone, cookie data, pages or products viewed, search terms, and interaction details.
Purpose: To properly display the Site and analyze Site usage for optimization.
Source: Collected automatically via cookies, log files, web beacons, tags, or pixels.
Disclosure: Shared with our processor, Shopify.
Order Information
Examples Collected: Name, billing and shipping addresses, payment details (including credit card information), email address, and phone number.
Purpose: To fulfill orders, process payments, arrange shipping, send invoices and confirmations, communicate with customers, screen for potential fraud, and, with your consent, send promotional communications.
Source: Provided by you.
Disclosure: Shared with payment processors and shipping partners.
Customer Support
Purpose: To assist and support customer inquiries.
Source: Provided by you.
Sharing of Personal Information
We share your Personal Information with service providers to assist in providing our services and fulfilling contractual obligations.
Behavioural Advertising
We use Personal Information to deliver targeted advertisements and marketing communications that may be of interest to you.
Google Analytics: Used to understand customer interactions. Learn more or opt out.
Advertising Partners: Information regarding your activity on our Site may be shared with advertising partners using cookies or similar technologies.
For further information, visit the Network Advertising Initiative.
Opt-Out Options:
Use of Personal Information
We use your Personal Information to:
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Provide products and services.
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Process transactions.
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Ship orders and fulfill services.
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Communicate regarding orders, new products, and offers.
Legal Basis for Processing (GDPR)
If you reside in the European Economic Area (EEA), we process your personal information under the following bases:
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Your consent.
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Fulfillment of a contractual obligation.
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Compliance with legal requirements.
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Protection of vital interests.
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Public interest tasks.
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Legitimate interests without overriding your fundamental rights.
Retention
We retain Personal Information for our records unless and until you request its deletion. For more information, see the "Your Rights" section below.
Automated Decision-Making
If you are an EEA resident, you have the right to object to decisions made solely based on automated processing. We engage in limited automated decision-making for fraud prevention via Shopify, which does not have significant legal effects.
Your Rights
GDPR
You have the right to:
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Access the Personal Information we hold.
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Request correction, updating, or deletion.
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Port your data to another service.
Data is initially processed in Ireland and may be transferred outside Europe, including to Canada and the United States. For more, review Shopify’s GDPR Whitepaper.
CCPA
If you are a California resident, you have similar rights including access, correction, updating, or deletion of your Personal Information. To designate an authorized agent for these requests, please contact us.
Cookies
Cookies are small text files stored on your device when you visit our Site. They help us enhance your experience by remembering actions and preferences.
Types of Cookies Used
Essential Cookies: Required for site functionality (e.g., checkout, login).
Analytics Cookies: Collect data for performance and usage analysis.
Marketing Cookies: Enable targeted advertising.
Do Not Track
We do not alter our data collection or use practices in response to "Do Not Track" signals.
Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, or to make a complaint, please contact us at help@orchestrawhisper.com